What is your maintenance procedure?

A. Maintenance can make or break your relationship with your tenant. It is the number one reason most tenants leave a property. This is why when we conduct a routine inspection that all maintenance that is reported is noted on the report, this report is sent to you as the owner and we will be in touch to discuss the options.
A procedure would look something like this; tenants call through an emergency or urgent repairs, all other non-urgent repairs are discussed at routines or put in writing to their property manager. Emergency maintenance should be responded to within 24 hours, urgent within 48 hours, and non-urgent after routine inspections or on approval. As long as you the landlord and your tenants know the expectations it will reduce issues long term. And will build a strong relationship between all 3 parties concerned.